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However, we need sufficient details to help you. If you do e-mail us please include, on the first line, "Can't find the answer in the FAQs" and then give some description about your pool or hot tub installation (ie. above ground, in-ground, plaster, vinyl, fiberglass, brand, make, model, horsepower, sand, DE, cartridge - square footage, size, color, gas, electric, voltage etc...) depending upon the item(s) you wish to discuss.
Give as much detail in your inquiry as you would like. The more information you share, the better the chances are that we can provide a helpful answer.
Question: How long should I filter my pool each day?
Answer: Most pools should be filtered at least 8-12 hours a day during the swimming season, preferably during the day or when swimmers use the pool.
Question: How often should I test my pool water?
Answer: Depending on the chemical treatments used and the pools personality (usage, type of construction etc.), the frequency of the tests could range from every day to once a week. As you get to know your pool, you will develop a routine that fits your pool.
Question: If I have algae in my pool, what should I do?
Answer: Depending on what type of algae you have, a heavy dose of "Shock" and "Mr.Pool Algacide" is suggested to kill the bacteria and algae. Filtering continuously is the next step in clearing the water.
Question: Why is balancing my pool so important?
Answer: If your pool water is not balanced properly, it can lead to skin and eye irritation as well as harm the equipment and surface of the pool.
Question: Why does my pool water turn my hair green?
Answer: When your pool water contains metals, they can turn your hair green. If you are having this problem, the best solution is to take a water sample to be tested for metals at your nearest dealer. If you have metals present, they can recommend a solution.
Question: Why is my pool cloudy?
Answer: It can be a variety of things. Check to make sure your running your filter system enough each day, also make sure your water is balanced out properly.
Question: I keep adding chlorine, but when I test my water, there's no chlorine reading. Why?
Answer: One problem could be a lack of conditioner. Another problem could be the presence of excess bacteria caused be a heavy bather load or lack of routine maintenance.
What you need to do is shock or superchlorinate your pool. Shocking your pool will raise your chlorine level quickly and burn off the excess bacteria. Double and triple levels of super-chlorination may be depleted within hours of application. Often the pool water will be turn cloudy after superchlorination which is a sign that the shock is working. Proper filtration will clear the water.
Question: What level should I maintain my chlorine?
Answer: You need to maintain enough chlorine in the pool to control the amount of bacteria. We recommend you keep a free available chlorine residual between 1pm - 3pm.
Question: How often should I shock my pool?
Answer: You need to shock your pool at least every 2 weeks in the summer. Depending on the usage and weather, you may want to do it weekly. Mr. Pool has shocks for every application.
Question: How long should I wait to go into a pool that is sanitized with chlorine after I shock?
Answer: Wait until the chlorine level drops below 3pm. Usually if you shock in the evening, the chlorine level will drop to 3 ppm by the next morning.
Question: What is chlorine stabilizer?
Answer: Chlorine stabilizer is an organic compound that protects chlorinating products from the sun. It is also known as Cyanuric Acid and is sometimes referred to as "conditioner." Pool water that is stabilized offers pool owners a definite advantage over unstabilized pools. For instance, every 35 minutes a pool is exposed to the sun, the water will lose half of the HOCI present (which is the killing power form of chlorine.)
Question: How important is pH?
Answer: Balancing your pool’s pH is very important. If your pH balance is too low, your pool water can become corrosive to pool equipment and even to pool surfaces. In addition, chlorine burns off more rapidly. Low pH can also cause eye and skin irritation.
High pH can cause staining and scaling, as well as skin and eye irritation. Also, chlorine is less effective under high pH conditions.
